Service Agreement | Shengyue Cat Network Technology

0. Definitions

For purposes of this Service Agreement:

Company, we, us, and our refer to Suzhou Shengyue Cat Network Technology Co., Ltd.
User, you, and your refer to any person or entity using the website, applications, or related services.
Services include website access, application access, technical services, consulting, mobile management app support, and business operation services.
Application stores include Google Play, Apple App Store, and other lawful digital distribution channels.
Content includes text, graphics, interfaces, media, listings, brand assets, and operational materials used within service delivery.

1. Acceptance and Eligibility

By accessing our website, requesting services, or using an application that we operate, publish, or support, you agree to this Service Agreement. If you do not agree, do not use the website or applications.

You must have the legal capacity to enter into this agreement in your jurisdiction.
If you use our services on behalf of a company or other legal entity, you represent that you have authority to bind that entity.
Unless a product specifically states otherwise, our services are not intended for children under 13, and a higher age threshold may apply where required by local law or application store policy.

2. Service Scope

Suzhou Shengyue Cat Network Technology Co., Ltd provides or supports services that may include network technology services, technical development, technical consulting, mobile management applications, internet sales, e-commerce operation services, short-video content planning, self-media operations, brand promotion, market planning, graphic design production, and sales support relating to daily necessities, home products, toys and gifts, apparel, shoes and hats, digital products, and pet supplies.

Service scope may vary by project, product version, geography, commercial arrangement, app marketplace requirement, or applicable law. Separate statements of work, quotations, purchase terms, or business contracts may supplement this Service Agreement.

3. Accounts, Applications, and App Store Terms

Some services may require account access, device registration, or use through application stores including Google Play, the Apple App Store, Huawei AppGallery, Samsung Galaxy Store, Amazon Appstore, Xiaomi GetApps, OPPO App Market, vivo App Store, and similar lawful stores.

You are responsible for maintaining the security of your devices, credentials, and any account information used with our services.
App store billing, subscriptions, refunds, family sharing, and storefront-level account rules may be controlled by the relevant store operator and subject to that operator's separate terms.
You must comply with store-level rules, age ratings, content restrictions, export rules, anti-fraud requirements, and any platform policies applicable to your use of an app.
We may suspend or restrict access if we believe your use violates store policies, this Service Agreement, applicable law, or the safety of other users and systems.

4. Acceptable Use and User Conduct

You agree not to misuse the website, applications, or related services. Prohibited conduct includes:

Violating any applicable law, regulation, sanctions rule, export control, child-safety standard, advertising rule, or app marketplace rule.
Uploading unlawful, deceptive, infringing, defamatory, harmful, abusive, discriminatory, sexually exploitative, or otherwise prohibited content.
Attempting to interfere with service security, perform unauthorized access, scrape data in violation of law, reverse engineer restricted systems where not permitted, or disrupt operations.
Using our services to run unlawful advertising, fraudulent e-commerce activity, fake engagement schemes, or deceptive traffic acquisition.
Using an application in a manner inconsistent with age ratings, disclosure duties, or permissions requested by the application.

5. Commerce, Sales, and Orders

Where our website, services, or applications support internet sales or e-commerce operations, product information, availability, and pricing may change over time. Product categories may include daily necessities, home products, toys and gifts, apparel, shoes and hats, digital products, and pet supplies.

Orders, quotations, campaigns, and fulfillment arrangements may be subject to additional commercial terms, inventory constraints, and local consumer law.
You are responsible for ensuring that purchase, resale, import, distribution, and promotional activity is lawful in your target market.
We may refuse or cancel transactions that violate law, create fraud risk, breach policy, or exceed operational scope.

6. Content, Materials, and Intellectual Property

Unless otherwise stated, the website design, application interfaces, text, logos, graphics, software elements, images, motion effects, and related materials are owned by or lawfully licensed to Suzhou Shengyue Cat Network Technology Co., Ltd or its partners. You may not reproduce, republish, distribute, modify, sell, or exploit protected materials except as permitted by law or written authorization.

If you provide materials to us for design, publication, self-media operations, brand promotion, or marketplace execution, you represent that you have the rights needed for us to use those materials for the requested service.
You remain responsible for the legality, accuracy, and non-infringing status of client-provided product descriptions, logos, marketing claims, videos, images, and commercial assets.
We may retain general know-how, non-confidential operational methods, and service improvements developed through lawful project work unless a separate written contract says otherwise.

7. Advertising, Analytics, and Monetization Terms

Some applications may use ad monetization or advertising technology. Supported or potential ad formats may include app open ads, rewarded video ads, interstitial ads, banner ads, native ads, and related measurement functions. Ad partners may include, without limitation and where lawfully used, Google AdMob, Google Ad Manager, Meta Audience Network, AppLovin MAX, Unity Ads, Unity LevelPlay, ironSource, Mintegral, Pangle, InMobi, Liftoff Monetize, Chartboost, Start.io, Digital Turbine, Smaato, Yandex Ads, HyprMX, Moloco, Ogury, and other lawful mediation or monetization providers.

Ad delivery may depend on your region, device permissions, consent status, platform restrictions, and store policy requirements.
We do not guarantee advertising availability, fill rate, revenue performance, or compatibility with every device or jurisdiction.
You agree that advertising features may be limited, changed, paused, or removed in response to law, store policy, child-safety obligations, business judgment, or third-party provider decisions.

8. Availability, Changes, and Support

We may update, improve, suspend, restrict, or discontinue any website section, feature, application, or service offering at any time, including to maintain quality, security, legal compliance, or commercial viability.

Support availability may vary by service type, language, geography, business relationship, and communication channel.
Response times are not guaranteed unless agreed in a separate written contract.
Maintenance windows, third-party outages, app store review delays, platform deprecations, or legal changes may affect service continuity.

9. Disclaimers, Limitation of Liability, and Indemnity

To the maximum extent permitted by applicable law, the website, applications, and services are provided on an as available and as is basis unless a separate written contract expressly states otherwise. We do not guarantee uninterrupted access, error-free performance, market outcome, regulatory approval, search ranking result, ad revenue result, or commercial success.

To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by law, we are not liable for indirect, incidental, consequential, exemplary, special, or punitive damages, or for lost profits, lost revenue, lost data, loss of goodwill, or business interruption.
If liability cannot be excluded, our aggregate liability will be limited to the amount you paid us for the relevant service in the twelve months before the event giving rise to the claim, or the minimum amount required by law if greater rights cannot be waived.
You agree to indemnify and hold us harmless from claims arising out of your unlawful use, your materials, your products, your violation of law, or your breach of this Service Agreement.

10. Regional Law, Mandatory Rights, and Governing Framework

This Service Agreement is intended to operate globally, but mandatory consumer, privacy, e-commerce, child protection, accessibility, advertising, and digital platform laws in your jurisdiction may grant you rights that override some contract terms. Nothing in this Service Agreement removes rights that cannot be waived under applicable law.

Users must ensure that their own use complies with the laws of the countries or regions in which they access, promote, sell, distribute, or download products and applications.
Where a dispute cannot be resolved informally, the governing law and forum may be determined by a specific written contract or by mandatory law applicable to the parties and transaction.
If any provision is found unenforceable, the remaining provisions will remain in effect to the extent legally possible.

10A. Fees, Invoicing, and Payment

Where services are paid, pricing, billing cycle, taxes, and payment terms may be specified in a separate proposal, invoice, order, or contract. Unless otherwise agreed in writing:

Fees are due according to the payment timeline stated in the relevant invoice or contract document.
You are responsible for providing accurate billing details and for lawful payment in accordance with applicable financial regulations.
Late payment may result in service delay, suspension, or cancellation to the extent permitted by law and contract.
Government taxes, transaction charges, platform fees, or third-party charges may apply depending on jurisdiction and payment method.

10B. Suspension and Termination

We may suspend, restrict, or terminate service access in whole or part where reasonably necessary to protect security, comply with law, enforce this Service Agreement, or respond to abuse and fraud.

Grounds may include material breach, repeated policy violations, unlawful use, non-payment, or risk to platform integrity.
Where commercially and legally feasible, we may provide notice and an opportunity to correct non-critical breaches.
Termination does not remove obligations accrued before termination, including payment obligations and lawful post-termination restrictions.

10C. Dispute Handling Process

If a disagreement arises, parties should first attempt good-faith informal resolution by written notice to support@shengyuemao.com or guomeimei@shengyuemao.com for key account matters.

Provide a written summary of the issue, relevant dates, and requested outcome.
Allow a reasonable internal review period for operational and legal evaluation.
If unresolved, parties may proceed under the governing law and forum approach set by a specific contract or applicable mandatory law.

10D. Force Majeure

Neither party will be liable for failure or delay caused by events beyond reasonable control, including natural disasters, major network interruptions, war, civil unrest, governmental actions, trade restrictions, cyber incidents at a systemic level, labor disruptions, public-health emergencies, or failures of critical third-party infrastructure.

Where possible, affected obligations will resume as soon as reasonably practical after the force majeure condition ends.

10E. Assignment and Transfer

You may not assign or transfer rights or obligations under this Service Agreement in violation of law or without required authorization. We may assign rights and obligations as part of lawful business restructuring, merger, acquisition, asset transfer, or internal reorganization, subject to mandatory legal restrictions.

10F. Relationship of Parties

Unless otherwise stated in a signed written contract, the relationship between parties is that of independent entities. This Service Agreement does not create a partnership, joint venture, franchise, fiduciary relationship, agency authority, or employment relationship between you and us.

11. Contact, Notices, and Agreement Updates

Questions about this Service Agreement may be sent to support@shengyuemao.com. High-priority strategic or key account matters may also be directed to guomeimei@shengyuemao.com.

We may revise this Service Agreement to reflect changes in services, application store rules, privacy law requirements, child-safety expectations, advertising standards, product scope, or business operations. Updated terms will be posted on this page with a revised date, and additional notice may be provided where law requires.